T&Cs

At Treemedic Ltd, we believe clear, fair terms are the foundation of great service. Our Terms & Conditions set out how we deliver our tree surgery work — safely, professionally and in line with BS3998 standards. Whether you’re booking tree felling, pruning, stump grinding or hedge maintenance across Surrey and South West London, this page explains exactly how we work and what you can expect.

Treemedic Ltd — Terms & Conditions

Last updated: June 2026

These terms explain how we work, what you can expect from Treemedic Ltd, and the responsibilities of both parties when you engage us for professional tree surgery and arboricultural services across Surrey & South West London.

By accepting a quotation or requesting work from Treemedic Ltd, you agree to these Terms & Conditions.

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1. Standard of Work

All works are undertaken by qualified personnel in accordance with BS3998: Recommendations for Tree Work, unless otherwise stated in your quotation. Safety, professionalism and adherence to best practice guide every project. We will perform the work competently and in line with the specification and price set out in our quotation.

2. Acceptance of Contract & Scheduling

  • Accepting a quotation (in writing or verbally) forms a binding contract.
  • You have a 14-day cooling-off period from acceptance. If you request work to start within this period, you waive the right to cancel without potential charge.
  • Once accepted, we will schedule your job and, where required, liaise with local authorities for permissions (e.g. TPO / Conservation Area checks). We will advise you of an estimated completion date.

3. Deposits & Upfront Costs

Where a job requires equipment hire (for example specialist access platforms or specialist waste-handling equipment) or the purchase of materials or consumables specific to your job, these costs are payable in full at the point of acceptance. As these costs are committed by us on your behalf as soon as work is booked, they are non-refundable in the event of cancellation, regardless of notice given.

4. Amendments & Cancellations (including Variations)

All amendments or cancellations must be made in writing. The following cancellation charges apply, based on the notice given before the scheduled start date. These reflect the preparatory work, scheduling and crew commitments made on your behalf:

  • 7 or more days' notice: no charge.
  • 3 to 6 days' notice: 25% of the quoted amount.
  • Less than 48 hours' notice: 50% of the quoted amount.
  • On the day of works (including where our crew arrives and cannot reasonably begin or complete the job due to lack of access or parking): 100% of the quoted amount, or our standard day rate, whichever applies.

Any non-refundable hire or material costs under Section 3 are payable in addition to the above.

If site conditions or client requests change the scope, we will issue a revised quotation (digitally in advance, or handwritten and signed by both parties on-site) for approval. If unforeseen circumstances or hidden defects (such as internal decay, obstructions, or protected wildlife) are discovered once work has commenced, we may suspend operations and re-issue a revised quotation or reschedule.

5. Protected Wildlife & Nesting Birds

All wild birds, their nests and eggs are protected under the Wildlife and Countryside Act 1981. Certain other species (such as bats) carry additional legal protection. If an active nest or protected species is found at any point before or during the works, we are legally required to stop the affected work immediately and cannot proceed until it is safe and lawful to do so.

In these circumstances we will discuss the options with you, which may include rescheduling the affected work. Treemedic Ltd shall not be liable for any delay caused by the discovery of protected wildlife, and any agreed return visit may be subject to a revised quotation.

6. Oak Processionary Moth (OPM) & Hazardous Pests

Oak Processionary Moth is a pest of oak trees whose caterpillars carry hairs that pose a health risk to people and animals. If OPM (or any similar hazardous pest) is identified before or during the works — whether or not it was known at the time of quoting — we will suspend the affected work immediately. We are not able to carry out tree works on or near an active infestation until it has been dealt with safely and in line with our procedures.

OPM removal and the safe disposal of contaminated material is a specialist, hazardous-waste activity carried out under separate arrangements and quoted separately. Where OPM is discovered on a job not quoted for it, you will be invoiced for any works completed to date, and the OPM treatment or removal will be provided under a separate quotation. Treemedic Ltd shall not be liable for any delay arising from the discovery of OPM or other hazardous pests.

7. Complaints

If you are dissatisfied with any part of our service, please notify our office within 7 days of completion. We will investigate promptly and work to resolve matters fairly.

8. Payment Terms

  • On completion, our team leader may ask you to sign the job sheet to confirm satisfactory delivery. Please only sign when all works are complete.
  • Invoices are typically issued within 7 days of completion and are due upon receipt (maximum 30 days unless agreed otherwise).
  • VAT is chargeable where applicable and will be shown on your invoice.

9. Late Payment — Domestic Clients

Domestic invoices are due on completion. We kindly ask that invoices are settled within 30 days. Invoices unpaid after 30 days may incur:

  • Interest at 3% above the Bank of England base rate (calculated daily from the due date until payment is made), and
  • A £25 administration charge.

If you anticipate a delay, please contact us as early as possible so we can assist before charges apply.

10. Late Payment — Commercial Clients

Unless otherwise agreed in writing, payment is due within 30 days of invoice. Under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended), Treemedic Ltd may charge:

  • Statutory interest at 8% above the Bank of England base rate, and
  • A fixed debt-recovery charge as permitted under the Act (£40 for debts up to £999.99, £70 for debts between £1,000–£9,999.99, and £100 for debts of £10,000 or more).

We reserve the right to suspend further works until outstanding balances are settled and to recover any reasonable costs incurred in enforcing payment.

11. Insurance

Treemedic Ltd holds comprehensive insurance for the work we carry out, arranged through Trust Insurance Services and underwritten by Convex Insurance UK Limited:

  • Public Liability: £5,000,000 any one occurrence
  • Employers' Liability: £10,000,000 any one occurrence
  • Product & Pollution Liability and Contractors' All Risks (plant, tools and equipment) cover are also in place.

Our cover relates to our business as described to our insurers (tree surgery, stump grinding, landscaping and hedge cutting). A copy of our current certificates of Employers' and Public Liability insurance is available on request. Clients requiring evidence of cover for a specific contract should ask at quotation stage.

12. Liability

  • Treemedic Ltd will carry out all work with reasonable skill and care and accepts liability for loss or damage directly caused by our negligence, to the extent covered by our insurance. Subject to the exclusions below, our total liability arising out of or in connection with any job shall not exceed the greater of the value of that job or the amount recoverable under our relevant insurance policy in force at the time.
  • We are not liable for damage to unmarked or undisclosed underground or concealed services, structures or features (see Section 14).
  • We are not liable for the natural behaviour of trees following agreed works (e.g. regrowth, dieback, or movement), or for the future condition of any tree we have advised against retaining where our recommendation was not followed.
  • Treemedic Ltd is not liable for indirect or consequential losses.
  • Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

13. Waste Disposal

  • Unless stated otherwise in your quotation, waste removal is included. We chip / clear arisings and tidy the site.
  • If you wish to retain timber or woodchip on-site, please specify this at quotation stage. Timber is not left "cut and ready to burn" unless expressly agreed.
  • Where on-site burning is agreed, it is carried out safely and in accordance with our insurer's conditions (fires kept clear of property, attended at all times, extinguished before we leave site) and any local restrictions.

14. Stump Grinding

  • Stump grinding usually follows felling within a few days (unless otherwise scheduled).
  • Chippings are used to backfill the stump hole. Removal of grindings / topsoil backfill is not included by default; where available, this can be priced as an additional service.
  • Grinding targets the main stump and significant near-surface roots; deeper / lateral roots typically remain and will decay naturally.
  • Underground services: Clients must inform us of any known pipes, cables or irrigation prior to work. Treemedic Ltd is not liable for damage to unreported or unknown services.
  • Work will be paused if hazardous materials (e.g. suspected asbestos) are discovered. Safe removal must be arranged by the client before we resume.

15. Neighbour Access

Where access is required via neighbouring land, the client is responsible for obtaining permission in advance. Written confirmation may be requested.

16. Site Protection

Please protect lawns, walls and delicate surfaces prior to work. We can supply protective boards or coverings (additional charge) and will assist vulnerable clients where feasible.

17. Site Access, Parking & Responsibility

Clients must provide clear and safe access to the site and remove obstructions prior to the team's arrival. Delays caused by restricted access, parked vehicles or other obstructions may incur additional charges at our standard day rate.

Where a job requires a parking suspension or permit (common in London boroughs), we will advise you of this in advance. Arranging and paying for any suspension or permit is the client's responsibility unless agreed otherwise in writing. If we recommend a suspension and you choose to arrange parking yourself, and our crew then arrives and cannot reasonably park or access the site, this will be treated as a cancellation on the day under Section 4.

18. Crown Reduction

Reductions are carried out to the sizes specified in your quotation (e.g. final height / spread or average branch length). We maintain a balanced structure and adhere to BS3998 guidance.

19. Crown Thinning

Thinning typically removes up to 30% of leaf mass, distributed evenly throughout the canopy to improve light and structure while removing weak or hazardous growth.

20. Arrival Times

Teams usually arrive between 08:00–09:00. For short jobs, we will confirm a more precise window the afternoon before. We will accommodate AM/PM preferences where possible.

  • We can check for Tree Preservation Orders (TPOs) and Conservation Area status and submit applications on your behalf.
  • If an application has been prepared and you later cancel, an administrative fee of £250 may apply.
  • Private covenants or third-party permissions remain the client's responsibility.

22. Force Majeure

Treemedic Ltd is not liable for delays or failure to perform due to events beyond our reasonable control (e.g. severe weather, illness, accidents, utility issues or other force majeure events).

23. General

  • Quoted completion dates are weather-dependent and may change for safety reasons.
  • Quotations are valid for 60 days unless stated otherwise, and include any value from waste arisings unless otherwise stated. Felling quotes assume no hidden obstructions.
  • We reserve the right to cancel or reschedule works where necessary; Treemedic Ltd is not liable for consequential losses.
  • These Terms & Conditions are governed by the law of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

Treemedic Ltd

68 Molesey Close, Hersham, Surrey, KT12 4PZ

📞 020 3488 8694 | 📱 07522 167 197

📧 office@treemedicltd.co.uk

Related information:
• Health & Safety Policy
• Environmental Policy
• Contact Treemedic Ltd