How Our Tracking Works
No more waiting in all day
We know what it’s like. You book a trade, take the morning off, and then spend it staring out of the window wondering if anyone’s actually coming. We didn’t want our customers doing that, so we built our own live tracking.
It works for quote visits and for the work itself.
How it works
The day before
You’ll get a text reminding you we’re coming, with the time we’re booked in.
On the day
We text you a link from our work number. Tap it and it opens straight in your phone’s browser. There’s no app to download and nothing to sign up for.
If we’ve got a visit before yours
The page shows where you are in the queue, for example “1 ahead of you”, so you know roughly how long you’ve got.
When you’re next
A map appears showing us heading to you, along with a rough arrival time. It updates by itself, so you can leave it open and get on with your day.
When we arrive
It’ll say we’re with you, and shortly after that the link switches off.
What you’ll see on the map
For the work itself, you’ll see our van. For quote visits, Ryan usually comes round on the motorbike, so you’ll see that instead, or a car or someone on foot if he’s getting to you another way that day. Either way, you’ll know what to look out for.
Who can see it?
Only you. Each link is unique to your booking and only works on the day of your visit. You won’t see us on the map until we’re on our way to you, you’ll never see where our other customers are, and the link stops working a quarter of an hour after we arrive. The rest of the time, nobody can see where we are.
Something not working?
If you haven’t had your text, or the link won’t open, just give us a ring on 020 3488 8694 and we’ll tell you where we are.
Tracking questions
How will I know when you're arriving?
We’ll text you a reminder the day before, then a live tracking link on the day. It works for quote visits and jobs. It shows where you are in our queue, and once you’re next, you can see us on a map with a rough arrival time.
Do I need to download an app to track you?
No. The link opens in your phone’s normal web browser. Just tap it.
Can anyone else see where you are?
No. Each link belongs to one booking and only works on the day. You’ll only see us on the map once we’re heading to you, and the link switches off 15 minutes after we arrive.
What if I don't get the tracking text?
Give us a call on 020 3488 8694 and we’ll let you know where we are. Sometimes texts are slow to come through, especially where signal’s poor.
Areas We Cover
We’re based in Hersham and cover Surrey and South West London, including Walton-on-Thames, Weybridge, Esher, Cobham, Molesey, Kingston and Addlestone.
Not sure if we cover your area? Just give us a call and we will let you know.
